Currently looking for a qualified candidate to join our team!
GOHUNT helps empower hunters to pursue greater adventure through innovation. Our robust toolset includes cutting-edge hunting maps, the best draw odds and filtering tools in hunting, and a curated, field-tested ecommerce experience. GOHUNT simplifies the complex process of planning a hunt, leading to more tags in hunter pockets and more confidence on their hunts. Our team pours grit, integrity, and an obsession with incorporating customer feedback into everything we do. If you’re passionate about delivering a world-class customer experience through innovative new tools, we’d love for you to join us on our hunt.
We support conservation through hunting.
Hunters secure more tags and have more success because we put the best technology and gear into their hands. Our tech cuts through hunting’s complexities to uncover opportunities that most folks don’t even know exist, and we provide the expertise and gear needed to get it done in the field. That means more money for conservation and more support for wildlife management, preserving public lands for generations to come.
We're looking for a Gear Expert – Sales & Customer Success who is as comfortable recommending a backcountry boot as they are talking through a Western draw strategy.
This role is ideal for someone who is passionate about western big game hunting, thrives in a fast-paced customer-facing environment, and genuinely loves helping hunters put together the right kit for their next tag. You're someone who listens well, communicates clearly, and takes pride in leaving every customer better off than when they found you.
As a key member of the Customer Success team, you'll serve as the front line for GOHUNT's eCommerce store — handling inbound phone calls and emails with expertise, efficiency, and care. You'll also draw on your hunting knowledge to assist customers in navigating our Insider research platform and mobile app, helping them understand draw odds, unit data, and western hunting regulations at a high level.
Please submit your resume and a brief note explaining why you're a strong fit for this role to Brandon@gohunt.com
Handle inbound customer inquiries via phone and email related to GOHUNT's eCommerce store, including order status, product questions, returns, and recommendations
Provide knowledgeable, honest gear recommendations tailored to each hunter's specific needs, species, and terrain
Support customers using the GOHUNT Insider platform by answering general questions about Western hunting, draw systems, and unit research
Identify sales opportunities and upsell or cross-sell relevant products in a way that genuinely serves the customer
Document customer interactions accurately and escalate complex issues to the appropriate team members
Stay current on GOHUNT's product catalog, promotions, and platform updates
Collaborate with the broader Customer Success and Research teams to continuously improve the customer experience
Represent the voice of the customer internally, surfacing feedback and trends that can drive product and process improvements
Solid, firsthand knowledge of Western big game hunting — you've done it, you understand it, and you can speak to it with authority
Strong familiarity with Western states' draw systems, tag application processes, and general hunting regulations
Experience in a customer-facing sales or support role, with a track record of delivering excellent service
Clear and confident communication skills — both written and verbal
Ability to manage a high volume of inbound contacts while maintaining quality and attention to detail
Self-motivated with a high level of ownership and accountability
Comfortable working across tools like email platforms, CRMs, and eCommerce systems
A genuine passion for helping people and a team-first attitude
Hands-on experience with western backcountry gear
Familiarity with the GOHUNT platform as an Insider member
Experience in an outbound sales role
Experience in an outdoor industry or hunting-focused retail environment
